Dewa emergency line receives 1228 calls per day

The customer care emergency line of the Dubai Electricity and Water Authority (Dewa) received nearly 223,000 calls during the first half of 2012. This equals 1,228 phone calls per day, said Amal Al Suwaidi, Vice-President, Customer Relations at the Dewa.“The centre also received up to 158,000 calls to their billing line which equals 869 calls per day,” she said in a Press statement issued recently. The customer service centre received over 809,000 calls in the first half of 2012. The Customer Services Department also received up to 41,172 emails on customercare@dewa.gov.ae. The emails included queries and requests for additional services. From : Khalij