australia takes apple to court over refusing service claims
Last Updated : GMT 06:49:16
Arab Today, arab today
Arab Today, arab today
Last Updated : GMT 06:49:16
Arab Today, arab today

to look at or repair some iPads and iPhones

Australia takes Apple to court over 'refusing service' claims

Arab Today, arab today

Arab Today, arab today Australia takes Apple to court over 'refusing service' claims

Australia's consumer watchdog has taken Apple to court for violating laws by allegedly refusing
Sydney - Arab Today

Apple was Thursday taken to court by Australia's consumer watchdog for violating laws by allegedly refusing to look at or repair some iPads and iPhones previously serviced by a third party.

The tech giant "made false, misleading, or deceptive representations about consumers' rights under the Australian Consumer Law," the Australian Competition and Consumer Commission (ACCC) charged.

The proceedings, against Apple Pty Limited and its US-based parent Apple Inc, were brought on behalf of 275 consumers.

Under Australian law, each breach can attract a fine of up to Aus$1.1 million (US$830 million), although it is up to the court to determine the size of the penalty.

The case followed an ACCC investigation into reports users who had an error that disabled their iPads or iPhones after updating their operating systems were "routinely refused" by Apple to have their devices looked at or serviced.

These customers previously had their devices serviced by a third-party, "even where that repair was unrelated to the fault", the government body said.

"Consumer guarantee rights under the Australian Consumer Law exist independently of any manufacturer's warranty and are not extinguished simply because a consumer has goods repaired by a third party," ACCC chairman Rod Sims said in a statement.

"Denying a consumer their consumer guarantee rights simply because they had chosen a third-party repairer not only impacts those consumers.

"(It) can dissuade other customers from making informed choices about their repair options including where they may be offered at lower cost than the manufacturer."

Apple in Australia had no immediate response.

Sims said companies must remember that consumer rights extended to software or software updates on goods they sell.

"Faults with software or software updates may entitle consumers to a free remedy under the Australian Consumer Law," he said, adding that the ACCC was seeking remedies including financial penalties.

It is not the first time Apple has fallen foul of the ACCC.

In 2013, it worked with the watchdog over a court-enforceable undertaking after alleged "misleading representations" to customers that it did not need to refund, replace or repair some products even though required to under Australian law.

 source: AFP
 

arabstoday
arabstoday

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

australia takes apple to court over refusing service claims australia takes apple to court over refusing service claims

 



Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

australia takes apple to court over refusing service claims australia takes apple to court over refusing service claims

 



GMT 06:41 2017 Tuesday ,12 December

'The Shape of Water' leads Golden Globes nominations

GMT 18:57 2016 Friday ,04 November

Historic climate pact enters into force

GMT 15:49 2017 Monday ,27 March

Moroccan Economy to Improve in 2017

GMT 17:30 2017 Saturday ,18 March

Erdogan hits out at Dutch over Srebrenica massacre

GMT 16:40 2012 Wednesday ,16 May

Egyptian actors morph into characters

GMT 23:39 2017 Tuesday ,21 November

Mohamed bin Zayed receives artists participating

GMT 15:28 2017 Monday ,10 April

Bangladesh militants to be hanged soon

GMT 20:40 2017 Tuesday ,11 April

Gunmen storm house of Libyan CB governor

GMT 12:38 2017 Wednesday ,15 November

Bill Gates giving $50 million for Alzheimer's research

GMT 06:03 2015 Thursday ,13 August

NBCUniversal pumps $200m into Vox Media

GMT 08:43 2017 Wednesday ,27 December

Minister discusses electricity, water services with MP

GMT 10:58 2017 Wednesday ,08 November

Al-Azhar's imam meets pope, vows to fight terrorism

GMT 23:43 2017 Wednesday ,04 October

UN: Half a million Rohingya arrive in Bangladesh

GMT 04:40 2017 Thursday ,19 January

Masdar signs agreement with two Qatari power companies

GMT 06:09 2016 Wednesday ,28 September

Households' cash surplus in S.Korea drops on home purchase
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube

Maintained and developed by Arabs Today Group SAL.
All rights reserved to Arab Today Media Group 2021 ©

Maintained and developed by Arabs Today Group SAL.
All rights reserved to Arab Today Media Group 2021 ©

arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday