sobbing mum video prompts controversy for american airlines
Last Updated : GMT 06:49:16
Arab Today, arab today
Arab Today, arab today
Last Updated : GMT 06:49:16
Arab Today, arab today

Sobbing mum video prompts controversy for American Airlines

Arab Today, arab today

Arab Today, arab today Sobbing mum video prompts controversy for American Airlines

American Airlines
Washington - Arab Today

Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on an overbooked flight, rival American Airlines is being buffeted by its own controversy.

The airline said on Saturday it is investigating video of a flight attendant angrily confronting a passenger who had come to the defense of a sobbing woman with a baby in her arms.

The viral video, filmed by another passenger, shows a distraught mother carrying her baby boarding the plane moments after the flight attendant had apparently forcibly taken a stroller from her, with other passengers registering shock.

“We have seen the video and have already started an investigation to obtain the facts,” American Airlines said in an email to AFP. “The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care.”

The incident on the plane - scheduled to fly from San Francisco to Dallas - was filmed by Surain Adyanthaya, who posted the video to her Facebook account on Friday.

“OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby,” she wrote. “Then he tried to fight a passenger who stood up for her.”

The video does not show the first part of the incident, and begins with the woman crying uncontrollably as a pilot and other airline employees stand by impassively.

Another passenger waiting to board the plane later described the preceding confrontation to the Los Angeles television station KTLA-TV.

“The flight attendant wrestled the stroller away from the woman, who was sobbing, holding one baby with the second baby in a car seat on the ground next to her,” Olivia Morgan told the station.

In the Facebook video, a seated male passenger later stands up, saying, “I’m not going to sit here and watch this stuff.”

“Hey, bud,” he says to the flight attendant. “You do that to me, and I’ll knock you flat.”

“Hey, you stay out of this!” the flight attendant shouts back.

The argument escalates as the female passenger with the baby, now off camera, is heard sobbing uncontrollably.

“Hit me,” the flight attendant says to the male passenger. “Come on, hit me. You don’t know what the story is!”

“I don’t care what the story is,” the male passenger replies. “You almost hurt a baby.”

American Airlines said the flight attendant had been removed from duty while it investigated the incident.

The airline’s policy says passengers can carry small collapsible strollers for checking at the gate, according to the company’s website. Larger strollers must be checked in at a ticket counter.

“What we see on this video does not reflect our values or how we care for our customers,” American said in its email. “We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident.”

“After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip,” the airline added.

The Association of Professional Flight Attendants, which represents American Airlines flight attendants, put out a statement published in US media saying the airline and the public should not rush to judgment until all the facts were in.

The association’s president, Bob Ross, added: “It appears another passenger may have threatened a flight attendant with violence, which is a violation of federal law and no small matter.”

United Airlines prompted a firestorm of controversy earlier this month after videos showed a passenger dragged from his seat during an incident in which, according to his lawyer, he lost two front teeth and suffered a broken nose and a concussion.

The scandal set off widespread criticism about the treatment of passengers by an industry that has slashed perks and customer service in recent years.

source:  GULF NEWS

arabstoday
arabstoday

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

sobbing mum video prompts controversy for american airlines sobbing mum video prompts controversy for american airlines

 



Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

sobbing mum video prompts controversy for american airlines sobbing mum video prompts controversy for american airlines

 



GMT 13:42 2015 Saturday ,04 April

Libyan warplane targets camp in Gharyan town

GMT 15:14 2017 Wednesday ,01 March

UN documents nearly 1,500 child soldiers in Yemen

GMT 07:24 2017 Sunday ,01 October

Mexico unlikely to find more quake survivors

GMT 16:15 2015 Wednesday ,11 November

German intelligence 'spied' on Fabius, FBI, UN bodies

GMT 01:32 2017 Saturday ,15 April

Russia's Putin earns about 157,000 USD in 2016

GMT 16:30 2017 Saturday ,15 July

Minister of planning gives priority

GMT 19:45 2017 Wednesday ,05 April

President of Senegal Meets Attorney General

GMT 05:18 2017 Thursday ,21 September

Over 80 missing after migrant boat sinks off Libya

GMT 19:22 2017 Saturday ,01 April

UN: Number of Syrian Refugees Tops 5 million

GMT 15:16 2016 Thursday ,29 September

FBI to put up database on police use of deadly force

GMT 05:06 2016 Friday ,30 September

Indian markets open flat

GMT 01:57 2017 Tuesday ,10 October

Twin suicide bombs kill 13 near Mogadishu airport

GMT 02:25 2017 Friday ,08 September

UAE celebrates National Day at Expo 2017 Astana

GMT 06:19 2017 Sunday ,08 January

Bleaching poses the gravest threat to coral reefs

GMT 12:35 2017 Monday ,18 September

Elham Shahin happy for “Day for Women”

GMT 09:46 2017 Thursday ,22 June

US existing home sales unexpectedly rise in May

GMT 02:36 2017 Tuesday ,10 January

US embassy condemns Al-Arish suicide attack

GMT 10:34 2017 Sunday ,26 November

czar faces graft probe
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube

Maintained and developed by Arabs Today Group SAL.
All rights reserved to Arab Today Media Group 2021 ©

Maintained and developed by Arabs Today Group SAL.
All rights reserved to Arab Today Media Group 2021 ©

arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday