In a major step towards facilitating services for the special needs people, the Emirates Identity Authority has launched an interactive online application on its facebook pages aimed at easing the burden of people with hearing and visual impairment in their transactions with Emirates ID, the application uses both braille and sign languages.
This is part of the ‘El Khair Huwiyati’ initiative that the Authority had launched on the occasion of Ramadan and as part of its participation in the activities of the Zayed Humanitarian Day. It provides a detailed description on all the services offered by the Authority, in addition to allowing the users to make enquiries, lodge complaints or make observations through voice message, videotaped sign language communication or a written message.
The application has been designed in an extremely user-friendly manner. The Emirates ID has a huge following on social media platforms, numbering well over 180,000.
Speaking on the initiative, Nadia Al Kamali, Director, Government Communications and Community at the Emirates Identity Authority, said it was in line with the Authority’s commitment to ensure the satisfaction of all its customers. "Special needs people are an important segment of our society. The past few years have witnessed across the world many significant moves to facilitate the life of special needs people at all levels," she pointed out.
"The U.A.E. always strives to be in the forefront of nations that cared for and did all it could to ameliorate the difficulties special needs people faced in various spheres of life," Al Kamali explained.
"We hope the new application will bring a smile of satisfaction on the faces of all our special needs brothers and sisters. The Authority is trying to develop all its 14 communication channels to enhance the services provided to customers, enabling them to obtain all required information in the shortest time possible," she stressed.
"The Emirates Identity Authority remains firmly committed to reaching out to all segments of the society. Our customers include, besides the UAE citizens, the entire expatriate community that represents almost all the nationalities in today’s world. Our goal is to serve all our customers to the best of their satisfaction," she concluded.