Following the success of its Amer self-service kiosks, which provides customers with prompt visa enquiries and services around the clock, the General Directorate for Residency and Foreigners Affairs in Dubai, GDRFA-Dubai, has set up more booths in different locations around the city.
Customers can follow up on the processing of their transactions by using the booths which facilitate services for customers, simplify procedures, and provide convenience. The kiosks allow users to perform a variety of operations without the need to visit GDRFA's counters, including applying for and enquiring about visa status as well as printing residence visas and other types of visas. UAE nationals can also use the facility to renew their passports on the spot.
Major General Mohammad Ahmad Al Marri, Director-General of GDRFA, said that the Amer self-service kiosk reflects the vision of the GDRFA-Dubai to offer best services to the public with competence and efficiency.
"The kiosk provides the most advanced e-services to the public and is simple to use. It is built with a touch screen, and customers can inquire about services offered by the GDRFA-Dubai in an easy and efficient way, around the clock," he said.
Major General Mohammad Ahmad Al Marri said that using this technology aims to encourage the use of self-service, with the beneficiaries including companies, individuals, sponsors and others interested in processing applications and saving time.
"The self-service kiosk is created to make people's life easier because that will allow the public to complete visa-related paperwork during leisure time, or while shopping," he added.
Amer self-Service booths are available at Dubai International Airport, Ministry of Labour, Sharjah Airport, the GDRFA-Dubai headquarters, and the external offices of GDRFA.
Source: WAM