In a move to provide customer-centric services, the Dubai Health Authority, DHA, announced today that it has extended its Call Centre operations to provide round-the-clock support to its customers.
Sheikha Al Rahoomi, Director of Customer Relations at DHA, said, "From 1st of March, the DHA Call Centre is operational 24/7. This decision is in line with the vision of Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, that government entities should provide services for 24 hours a day, 365 days a year and ensure that they go to the people rather than people going to the government for services. In line with H.H.’s vision and the Dubai Health Strategy 2013-2025, the Authority decided to expand its call centre services." Al Rahoomi said the customer-centric approach will ensure callers have 24/7 access to get their queries resolved.
DHA’s Call Centre was established in December 2011 and since then, customer service representatives have answered 450,000 calls. Call Centre agents are fluent in English, Arabic, Urdu/Hindi, Farsi and French.
Al Rahoomi said a majority of the queries pertain to licensing services, medical fitness services, complaints and suggestions, information with regard to health services as well as information about DHA’s campaigns and events.