Dubai Economy has honoured 17 retail outlets in the Dubai Service Excellence Scheme, DSES, in recognition of their efforts and achievements in improving customer service quality as well as commitment to ethical business practices during the 2016 cycle of assessment.

The winners were selected from more than 2,000 members enrolled in DSES and Dubai Economy honoured them as part of its efforts to enhance competitiveness, diversity and quality of services offered to customers in the emirate’s retail sector and to promote excellence across vital sectors.

The 17 winners came from such varied retail segments as optics, fashion, retail, money exchange, restaurants, cafes, jewellery, automobile, footwear, furniture, electronics, pharmacies, banking and travel services.

"The Dubai Service Excellence Scheme is a reflection of our determination to continue the process of development and in a spirit of initiative and innovation, and to be the most outstanding of all our workplaces," said Al Qamzi. "Dubai Economy is proud to be the first government entity that sought to spread the culture of quality and excellence among private institutions and businesses to match the working environment in Dubai to the best in the world."

Al Qamzi congratulated the DSES winners for their efforts in developing their services and upgrading them to a level worthy of the status and prestige of Dubai, which he said is no less than any other destination in the world. He also called for innovations in business development and customer service as well as for adopting best practices in the retail and services sectors in Dubai and the UAE