June 16,2017

It's time to undertake responsibilities you have been avoiding. You'll be asked to do something that makes you uncomfortable. While it's easy for you to deal in the realm of facts and figures, it's difficult to cope with emotional situations. Be prepared to deal with people who are highly upset. In these circumstances, it's often better to listen more than you speak. Instead of giving canned responses to complaints, craft your responses carefully. The key to your success is being sympathetic, supportive and helpful.