12th September 2017

Fighting, stealing and dishonesty are poisoning your environment. You're dealing with a group of have and have nots. The people who are struggling wouldn't be so dishonest and vindictive if they were treated with more respect. Try setting a more dignified tone. You may not realise it, but the public often follows your lead. When you take the time to thank people at the bottom of the organisation for their care and attention, the whole organisation will benefit. Sneaky behaviour will be replaced by courtesy and respect.