dnata, one of the world’s largest air services providers and a member of Emirates Group, announced it has selected Avaya as a strategic technology partner to power its customer service digital transformation strategy.
Avaya Private Cloud Services (APCS) will deliver a complete customer experience transformation solution that will create a seamless, personalized experience for dnata customers and partners and across every communication platform in the customer journey.
The five-year, multimillion-dollar agreement will see Avaya provide dnata, with a cloud-based contact center, collaboration, networking and video conferencing solution.
With operations covering six continents, dnata aims to unify its travel brands around the world, along with its other services, helping to deliver personalized experiences to its customers, achieve consistency and increased satisfaction across all touch points while reducing service delivery costs. 
“We have embarked on a digital transformation journey that will enable us to confidently deliver on our growth strategy while building a superior customer experience. One of the main challenges of being a global business with multiple brands and services is delivering a consistent and yet extremely personalized experience. Our project with Avaya will enable us to have the platform we require to quickly achieve the two, while expanding our portfolio of businesses and services. The team at Avaya was exceptional in building a solution that delivers on our business objectives today and in the future,” Paul Gale, VP global contact centers, dnata, said.
“Avaya is proud to have been selected by dnata as provider of choice for this global customer experience platform. By working closely with dnata, we will be able to support them in their objective of delivering a world-class customer experience. This is the perfect demonstration of the strength of our cloud services offerings and how we can help enterprises achieve their digital transformation goals,” Nidal Abou-ltaif, president, Avaya International, said.

Source: Arab News